| Doggy Haven Resort has collected the most commonly
asked questions we receive.
Please check here to see if your question is answered below.
Who watches the dogs at night?
Can a puppy attend daycare/board?
Does my dog need to be spayed or
neutered?
What breeds are NOT allowed?
Is any size dog ok?
What if my dog doesn't play well with
other dogs?
Can I board two dogs together?
What can my dog bring with her to
boarding?
How do you clean Doggy Haven Resort?
What about Kennel Cough?
What if my dog gets sick?
What if my dog won't eat?
Can you give my dog his medications?
My dog is treated holistically (naturopath),
can he stay with you?
What if I can't make it there before
you close?
What can I expect from my dog after
she has boarded with you?
Do you offer discounts for long-term
boarding or miliary personnel?
Do you sell Gift Certificates?
How do I find out if a suite is available
for my upcoming vacation/trip?
If you still have questions about Doggy Haven Resort, give us a
call at (425) 482-4472.
Q: Who watches
the dogs at night?
A: Doggy Haven Resort is maintained and monitored, 24 hours a day,
7 days a week, 365 days a year! In fact, a caring canine companion
lives on the premises to provide care and attention to your special
friend during the hours we are closed to humans.
Q: Can my young puppy attend daycare
(or be boarded)?
A: If your puppy has received all of his shots and has exhibited
playful and sociable behavior around other dogs, they may come to
Doggy Haven Resort.
Q: Does my dog need to be spayed or neutered?
A: Yes. Doggy Haven Resort reserves the right to refuse boarding
to any pet for any reason and at any time. Due to the nature of
our business and to ensure the safety of the other boarding dogs
and our resort companions, females must be spayed if over 6 months
of age, and males must be neutered if over 1 year of age. No
exceptions allowed.
Q: Are their any breeds that you do NOT
accept for daycare or boarding?
A: Doggy Haven Resort reserves the right to refuse boarding to any
pet for any reason and at any time. Due to the nature of our business,
our insurance coverage, and to ensure the safety of the other boarding
dogs and our resort companions, ONLY SOCIALIZED DOGS are allowed
to board at Doggy Haven Resort.
In addition, our insurance carrier prohibits
us from accepting the following purebred breeds: Pit Bull Terriers,
American Staffordshire Terriers, Akitas, Rottweilers, Chow Chows
and Bull Mastiffs.
Show dogs are not allowed due to insurance liability.
Our facility encourages dogs to play and socialize with one another
and therefore, since dogs 'play' with their feet and mouths, they
may receive scratches that leave minor scaring which would deterimentally
affect a show dog.
Finally, unspayed females over 6 months old and
intact males over 1 year old are not allowed.
There are NO EXCEPTIONS to our
daycare and boarding policy.
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Q: Can super tiny (or giant) dogs attend
daycare (or be boarded)?
A: Yes! As long as your dog is socialized and vaccinated, he may
come to Doggy Haven Resort (except for the breeds noted above).
Your dog will be grouped with dogs of like size and temperment.
We've hosted dogs from tiny teacup breeds to giant Newfoundlands
and Great Danes.
Q: What happens if my dog doesn't play
well with others?
A: Sometimes dogs just don't get along...much like people. If a
dog exhibits any signs of aggression or fear, one of our canine
companions will remove the dog from the playgroup for a short period
of time. The companion will determine if the dog is simply tired
or just needs to wind down in order to rejoin the playgroup. Our
companions will also spend one-on-one time with these dogs to help
them adjust to the other dogs.
Q: Can I board both of my dogs together?
A: Yes! Our suites are spacious enough to accomodate two medium
sized dogs easily. Please see our Boarding
page for pictures of the suites.
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Q: Can my dog bring her toys and other
belongings?
A: We must limit the belongings to just a few items. We provide
beds and bedding for each of our guests. However, if your dog requires
a special bed or has one they cannot live without, you may bring
that with you. A few toys are fine as well, although we do not allow
rawhides or other consumable toys. A special t-shirt worn by you
may help your dog adjust to staying here.
Q: How do you clean Doggy Haven Resort?
What if my dog makes a mess in his suite?
A: Don't worry, accidents do happen. Doggy Haven Resort cleans and
sanitizes the suites every day, from floor to ceiling. We use a
disinfectant, Virkon Professional, a broad spectrum virucidal and
bactericidal disinfectant cleaner, proven in independent tests to
be effective against all viral families, 402 different strains of
bacteria and 102 fungi. It is non-phenolic, non-aldehyde and at
a 1 percent in-use dilution is non-irritant to skin and eyes. It
also leaves no taint and no residues in the environment.
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Q: Is it true my dog can get Kennel Cough
(Bordatellosis) in a facility like yours?
A: We wish we could say it never happens, but unfortunately, it
does very infrequently. We take every precaution to prevent this
virus in our facility. Although we adhere strictly to the requirement
that each dog be properly vaccinated against Bordatella AND follow
a stringent and ongoing cleaning process with a broad specturm virucidal
and bactericidal disinfectant cleaner (Virkon, see above), Kennel
Cough may still occur.
Even in the most hygienic, well-ventilated, spacious
kennels the possibility of a dog acquiring Kennel Cough exists.
Kennel Cough can be acquired from your neighbor's dog, from a champion
show dog at a dog show, from the animal hospital where your dog
just received his shots or was treated for a cut paw... There may
have been an infected dog, unknown to anyone, that acted as a source
for other dogs. Infected dogs can spread the organisms for days
to weeks even after seeming to have fully recovered!
Most at risk for Kennel Cough are young dogs
(under 1 year), senior dogs, and dogs who are recovering from an
injury or surgery or otherwise have a compromised immune system.
For more information on Kennel Cough, visit:
http://www.thepetcenter.com/gen/kenc.html
For more information about Canine Influenza
(the 'dog flu'), visit:
http://www.thepetcenter.com/gen/canineinfluenza.html
or
http://seattlepi.nwsource.com/local/241734_dogflu22.html
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Q: What if my dog gets sick during his
stay or during his day at daycare?
A: Although it rarely occurs, some dogs do become ill during their
stay. We have two trusted veterinarians that we may take your dog
to see if their illness is serious. After hours, we will take your
dog to the emergency veterinary center nearby. We will contact you
in any event your dog becomes ill enough to warrant a trip to the
veterinary clinic.
Q: My dog often rejects food when left
with someone else...what will you do?
A: Some dogs become a little stressed when they are away from their
owners and decide to stage a hunger strike. If a dog displays stress
and won't eat, one of our canine companions will spend extra time
with your dog to coax it to eat. We don't let dogs go without ample
food and water during their stay. Their food and water intake is
monitored each day to ensure they remain happy and healthy. We also
offer healthy alternatives that may be
used to 'jumpstart' their appetite, if necessary.
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Q: Can you give my dog his medications?
A: Yes, we are happy to give your dog his medications. Please be
sure to bring us dosage instructions, veterinarian information,
and an adequate supply for his stay.
Q: My dog receives holistic (natural)
veterinary care, is that okay?
A: We understand that some dog owners believe the holistic path
is best for their pets and we respect their decision. However, in
order to protect all of our guests to the best of OUR ability, we
require recent proof of titer results for the basic vaccinations
AND require a commercial vaccination for Bordatella - either nasal
or injected every 6 months. Kennel cough can run
rampant through a facility like ours, and we are doing everything
we possibly can to protect our guests. Some veterinarians describe
kennel cough as a cold, but in fact it is much more dangerous to
some dogs, and that is the last thing we want to see.
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Q: What if I can't make it there to pick
up my dog before you close?
A: In the event you are running a few minutes (< 15 minutes)
late, give us a call, we will stay a little longer if traffic tie-ups
are holding you back. If your arrival is more than 30 minutes after
closing, we will board your dog overnight. Please read more on either
the Boarding or Daycare
pages.
Q: What can I expect from my dog after
she has boarded with you?
Your dog will be excited to see you! But once she gets home, she
may act very tired or sleep more than usual. Don't worry! This is
quite common. Remember, your dog spent each day here romping and
playing with others – likely engaging in more activity than
usual. Think of spending a week at the gym! And like us, she may
be a little sore and in need of some rest. As many owners have told
us, it only takes a day or two and their dog is back to normal.
Allow your dog to rest up quietly and enjoy the time to cuddle up
with your special friend!
Q: Do you offer discounts for long-term
boarding or for military personnel?
A: Yes! There is a 10% discount for stays greater than 30 days.
Military personnel receive a 20% discount.
Q: Can I purchase a Gift Certificate
for Doggy Haven Resort?
A: Sure! Please visit us during business hours or call us to purchase
a gift certificate.
Q: How do I find out if a suite is available
for my upcoming vacation/trip?
A: Contact us by telephone at (425) 482-4472 or complete the Check
for Availability online form.
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